Updated June 1, 2020

As the province continues to navigate the COVID-19 pandemic, Nipissing Serenity Hospice is following the recommendations presented by the province when it comes to reopening to the public. Visitors are continued to be restricted to immediate family members of palliative residents only and are limited to 2 visitors per resident per day. These visitors will continue to be actively screened by staff prior to entry to the building and only those who pass screening and have no symptoms associated with COVID-19 will be allowed entry to the hospice facility. All visitors are encouraged to call ahead prior to visiting to ensure our visiting restrictions have not changed.

Visitors will only be admitted during the hours of 10am-7pm unless other arrangements have been made with the primary care team. Visitors are not permitted to enter and exit the building throughout the day. If a resident is nearing end of life, some flexibility to the above restrictions can be discussed with the care team if measures to prevent and limit the spread of COVID-19 can safely be practiced. A family member is welcome to remain at the bedside, or our guest suite if available. This family member will not be allowed to exit the building after 10 pm.

Visitors are restricted from common areas (dining room/living room/business centre) at this time, unless otherwise arranged with care team. Visits will be restricted to the resident’s room only. Visitors are requested to ask staff for assistance with refreshments to minimize surface contact of these common areas.

Those who exhibit symptoms, which include fever, sore throat, cough or general unwellness will not be allowed entry to the hospice, but a virtual visit can be arranged. This situation is fluid and will continue to change over the next few months.

If you are experiencing symptoms (fever, cough, sore throat), please call your North Bay Parry Sound District Health Unit (1-800-563-2808) or Telehealth Ontario (1-866-797-0000).

The best way to prevent infection from any virus, including COVID-19 is to practice hand washing, cover your mouth and/or cough and sneeze into your elbow, and stay home if you are sick.

If you have questions about visiting Nipissing Serenity Hospice please call Gil Pharand Executive Director, at 705-995-3377 ex. 1201. For clinical inquires, please contact, Care Coordinator, Lindsay Campbell, at 705-995-3377 ex. 1202 or via email at info@nipissingserenityhospice.ca


For accurate, up-to-date information about COVID-19, the following links are recommended as credible resources to access: